Terms and Conditions

Welcome to DILISTA. By accessing or using our website www.dilista.in (the “Site”), placing an order, or interacting with us in any manner, you agree to be bound by the following Terms and Conditions (“Terms”). Please read them carefully before using our services.

1. General Information

DILISTA is a registered business based in India, offering curated gift hampers, glass bangles, home decor items, and accessories through our eCommerce platform.

These Terms govern the use of our website, products, and services.

2. Eligibility

To use our services, you must be at least 18 years old or under the supervision of a legal guardian.

By accessing our website, you confirm that you are legally capable of entering into binding contracts under Indian law.

3. Product Descriptions

We strive to ensure that product images, descriptions, sizes, and pricing are accurate. However, minor variations may occur due to photography lighting or monitor settings.

All products are subject to availability.

4. Orders and Pricing

All prices are listed in INR and are inclusive of applicable taxes unless stated otherwise.

We reserve the right to cancel or refuse any order at our discretion, especially in cases of payment issues, suspicious activity, or product unavailability.

5. Payment

We accept various payment methods including UPI, debit/credit cards, net banking, and wallet payments through secure payment gateways.

All transactions are processed securely, and your payment information is never stored on our servers.

6. Shipping and Delivery

Delivery timelines vary depending on the location and product. Detailed shipping and delivery terms can be found here.

We are not responsible for delays due to force majeure events such as natural disasters, strikes, or courier disruptions.

7. Cancellation and Refunds

Once an order is placed, cancellations may not be guaranteed as products may be packed or shipped immediately.

Refunds are processed as per our Cancellation and Refund Policy available here.

8. Return and Replacement

Due to the nature of gifting hampers and fragile items, we do not accept returns unless the product is received in a damaged or defective condition.

Customers must report damages within 24 hours of receiving the product with photo evidence.

9. Intellectual Property

All content on the website, including logos, images, product designs, and text, is the property of DILISTA and protected under intellectual property laws.

No content may be copied, reproduced, or used without prior written consent.

10. User Conduct

You agree not to use the website for any unlawful purpose or in any way that might harm DILISTA or its customers.

We reserve the right to suspend or terminate your access if any suspicious or abusive activity is detected.

11. Limitation of Liability

DILISTA will not be liable for any indirect, incidental, or consequential damages resulting from your use of the website or the products purchased.

12. Indemnification

You agree to indemnify and hold harmless DILISTA and its affiliates from any claims, damages, or losses arising out of your use of the Site or your violation of these Terms.

13. Modifications to Terms

We may update or revise these Terms at any time. Continued use of the website after changes implies your acceptance of the new Terms.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of the courts in Firozabad, India.

15. Contact Information

For any queries regarding these Terms, please contact us at:

DILISTA Customer Support
Email: Info@dilista.in
Phone: 7055090469
Address: Jute wali gali, Sadar Bazar, Firozabad